Privacy Policy

Introduction

This privacy policy applies to the TRM Innovations Ltd website and to personal information provided when you contact us by phone, email, contact form or any other direct communication method.

TRM Innovations Ltd is a Bexleyheath-based building company providing home improvement, refurbishment, extension, garage conversion, kitchen, bathroom, garden room and general building services across surrounding areas.

By using our website or contacting us, you agree to the handling of your personal information as described in this policy.

Information We May Collect

We may collect personal information when you make an enquiry, request a quote, ask for advice, arrange a visit or communicate with us about a potential or existing project.

This information may include your name, telephone number, email address, property address, project details, preferred contact method and any information you choose to provide about the work you are considering.

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited and how you interact with the website. This information is generally used to understand website performance and improve the user experience.

How We Collect Information

Personal information may be collected when you complete a contact form, click an enquiry button, send us an email, call us, request a quotation or discuss a project with us directly.

Technical information may be collected through cookies, analytics tools or similar website technologies. These tools help us understand how visitors use the website and whether the site is working properly.

How We Use Your Information

We use personal information to respond to enquiries, provide quotations, discuss project requirements, arrange appointments, manage communication and provide services requested by you.

We may also use your information to keep records of enquiries, improve our services, deal with customer service matters, respond to legal or regulatory requirements and protect the security of our website and business systems.

We do not sell personal information to third parties.

Contact Forms and Enquiries

When you submit an enquiry through the website, the information you provide is used so that TRM Innovations Ltd can respond to your request.

This may include contacting you by phone or email to discuss the project, ask for further details, arrange a property visit or provide a quotation. The information will only be used for purposes connected to your enquiry, our services or our business relationship with you.

Telephone and Email Communication

If you contact us by telephone or email, we may keep a record of that communication. This helps us respond properly, manage your enquiry and keep track of any project details you have provided.

Where a project moves forward, communication records may also help us manage the scope of work, quotation details, timescales and any agreed arrangements.

Website Analytics and Cookies

Our website may use cookies and analytics tools to collect information about how visitors use the site. Cookies are small files placed on your device that help websites function properly and provide information about visitor behaviour.

Analytics data may include pages visited, time spent on the website, device type, browser type and general visitor activity. This information helps us improve the website, understand which pages are useful and identify any technical problems.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Legal Basis for Using Personal Information

We only use personal information where we have a lawful reason to do so. This may include responding to your request before entering into a contract, fulfilling a contract with you, complying with legal obligations or using information for legitimate business interests.

Legitimate business interests may include responding to enquiries, managing customer communication, improving our services, maintaining records and protecting the security of our website and business.

Sharing Your Information

We may share personal information with trusted service providers where this is necessary to operate our business, manage our website, provide services or comply with legal obligations.

This may include website hosting providers, email service providers, professional advisers, payment processors or contractors involved in delivering a service. Where information is shared, it should only be used for the relevant business purpose.

We may also disclose information if required by law, regulation, court order or to protect our legal rights.

How Long We Keep Information

We only keep personal information for as long as reasonably necessary. The length of time may depend on the type of information, the reason it was collected and whether we need to keep records for legal, accounting, contractual or business purposes.

Enquiry details may be kept for a reasonable period so we can respond to follow-up questions. Customer and project records may be kept for longer where required for accounting, warranty, legal or business record purposes.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

No website or digital communication method can be guaranteed to be completely secure. However, we aim to handle personal information carefully and restrict access to those who need it for legitimate business purposes.

Your Data Protection Rights

You may have the right to request access to the personal information we hold about you. You may also have the right to ask for inaccurate information to be corrected, request deletion of certain information, object to certain uses or ask for processing to be restricted.

These rights may depend on the circumstances and may be subject to legal or business record-keeping requirements.

To make a request about your personal information, please contact us using the details shown on this page.

Marketing Communication

We will not send you marketing emails unless we have a lawful reason to do so. If marketing communication is used in the future, you will be able to opt out or unsubscribe where required.

We may still contact you about an active enquiry, quotation, booking, project or service matter, as this is not usually treated as marketing communication.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security or content of external websites.

You should read the privacy policy of any external website before providing personal information.

Children’s Privacy

Our website and services are intended for adults and property owners or occupiers looking for building and home improvement services. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, website, legal requirements or business practices.

Any updates will be published on this page. The latest version of the policy will apply from the date it is posted.

Contact Us About Privacy

If you have any questions about this privacy policy or how your personal information is handled, you can contact TRM Innovations Ltd using the contact details provided on this page.

This privacy policy was last updated in June 2026.