Warranties & Guarantees

Introduction

This warranties and guarantees page explains the general approach taken by TRM Innovations Ltd when dealing with workmanship, supplied products, fitted items, aftercare and post-completion support.

TRM Innovations Ltd is a Bexleyheath-based building company providing services that may include house extensions, refurbishments, kitchens, bathrooms, garage conversions, garden rooms, loft conversions, internal alterations and general building work.

The information on this page is intended to help homeowners understand what may be covered, what may be excluded and how to raise a concern if something needs attention after a project has been completed.

Purpose of This Page

The purpose of this page is to set out a clear and practical explanation of warranties and guarantees connected to work carried out by TRM Innovations Ltd.

Building projects often involve labour, materials, products, fixtures, fittings and sometimes third-party suppliers. Different parts of a project may have different types of warranty or aftercare arrangement.

This page helps explain the difference between workmanship support, manufacturer warranties, product guarantees and issues caused by external factors outside the control of TRM Innovations Ltd.

Project-Specific Written Terms

Warranty and guarantee details may vary depending on the type of work, the materials used, the products installed and the agreement made with the customer.

For that reason, the most important information will usually be the written terms provided with the quotation, contract, invoice, completion documentation or handover information.

Where a specific guarantee period, product warranty or aftercare arrangement has been agreed, the written project documents should be treated as the main reference point.

Workmanship Guarantees

A workmanship guarantee usually relates to the standard of labour carried out by the contractor.

For TRM Innovations Ltd, this may apply where an issue is directly connected to work completed by the company and falls within the agreed guarantee terms.

Examples may include defects caused by installation, fitting, finishing or building work that has not performed as it reasonably should, subject to the type of project and the written agreement.

Product and Manufacturer Warranties

Many building projects include products made or supplied by manufacturers. These may include appliances, boilers, taps, sanitaryware, windows, doors, flooring, kitchen units, worktops, lighting, electrical fittings, extraction fans and other materials.

These products may be covered by a manufacturer’s own warranty or guarantee. The length, conditions and claim process may be set by the manufacturer rather than TRM Innovations Ltd.

Where a product warranty applies, customers may need to keep receipts, warranty documents, serial numbers, user manuals, installation information and proof of purchase.

Supplied Materials

Materials used during building and refurbishment work may be covered by supplier or manufacturer terms. This can vary between products and brands.

Where TRM Innovations Ltd supplies materials as part of a project, any relevant product information can be discussed where available.

Some materials need suitable care, ventilation, cleaning, maintenance or correct use to remain in good condition. Failure to maintain or use materials correctly may affect warranty cover.

Customer-Supplied Products

Where a customer supplies their own products, fixtures, fittings, appliances, materials or finishes, those items may not be covered by any TRM Innovations Ltd product warranty.

TRM Innovations Ltd may still install customer-supplied items where agreed, but the product itself will normally remain the customer’s responsibility.

If a customer-supplied item is faulty, unsuitable, damaged, missing parts or incompatible with the project, any replacement, repair or warranty claim may need to be handled by the customer with the original supplier or manufacturer.

What May Be Covered

Coverage depends on the written agreement, but warranty or guarantee support may include genuine workmanship defects connected to work carried out by TRM Innovations Ltd.

It may also include certain installation-related issues where the fault is directly linked to the way the work was completed and has not been caused by misuse, third-party interference, lack of maintenance or external conditions.

Each issue needs to be reviewed on its own facts, including the work carried out, the time since completion, the condition of the property and the cause of the problem.

What May Not Be Covered

Warranties and guarantees do not usually cover every future problem that may happen within a property.

Issues may not be covered where they are caused by normal wear and tear, accidental damage, misuse, poor maintenance, customer alterations, third-party work, structural movement, damp from unrelated sources, leaks from unrelated areas, weather events, product misuse or failure to follow manufacturer instructions.

They may also not cover existing defects, hidden issues, pre-existing property conditions or matters that were outside the original agreed scope of work.

Normal Wear and Tear

Homes are lived in every day, and some wear is expected over time.

Paintwork, sealants, silicone, grout, hinges, handles, moving parts, flooring, worktops and other finished surfaces may show signs of use depending on how the space is used, cleaned and maintained.

Normal wear and tear is different from a workmanship defect. If a concern is raised, TRM Innovations Ltd may need to review whether the issue is caused by use, maintenance, product failure, installation or another factor.

Maintenance and Customer Responsibilities

Some parts of a home improvement project need ongoing care after the work has been completed.

Customers may need to ventilate rooms properly, clean surfaces correctly, maintain sealants, avoid unsuitable cleaning products, follow appliance instructions, service relevant equipment and deal with minor maintenance as the property is used.

Ignoring maintenance guidance can lead to problems that are not caused by the original workmanship and may affect any warranty or guarantee support.

Bathrooms, Kitchens and Wet Areas

Bathrooms, kitchens, utility rooms and other wet areas need particular care because water, steam, cleaning products and daily use can affect surfaces over time.

Customers should monitor sealants, grout, extraction, leaks, plumbing fittings and water-sensitive materials. Any sign of a leak or water escape should be reported promptly so further damage can be limited.

Damage caused by ignored leaks, poor ventilation, blocked extraction, unsuitable cleaning, impact damage or failure to maintain sealants may not be covered by a workmanship guarantee.

Extensions and Structural Work

Extensions and structural changes may involve foundations, walls, roofs, openings, steelwork, insulation, drainage, plastering, finishing and other building stages.

Some movement, drying, settlement or minor cracking can occur in buildings after construction work. Not every crack or movement-related mark will necessarily mean there is a workmanship defect.

Where a concern is raised, TRM Innovations Ltd may need to review the nature of the issue, the property condition, the original scope of work and whether further inspection or specialist advice is required.

Refurbishments and Existing Properties

Refurbishment work often involves improving an existing property rather than building everything from new.

Older buildings can contain hidden defects, uneven walls, previous poor workmanship, damp issues, structural movement, outdated services or unknown problems behind finished surfaces.

Where a hidden or pre-existing issue is discovered or becomes visible later, it may not be covered unless it was included in the agreed work and directly caused by the work carried out by TRM Innovations Ltd.

Loft Conversions and Garage Conversions

Loft conversions and garage conversions can involve changes to insulation, access, ventilation, structure, flooring, electrics, heating and the final finish.

Warranty or guarantee support may depend on the agreed scope of work, the condition of the existing structure and the products or materials used.

Customers should follow any ventilation, heating, maintenance or use guidance provided because converted spaces need to be looked after properly to remain comfortable and durable.

Manufacturer Instructions

Some products must be installed, used, cleaned, serviced or maintained in a particular way to remain covered by a manufacturer warranty.

This can apply to appliances, heating products, electrical items, extraction systems, sanitaryware, flooring, worktops, doors, windows and other fitted products.

Customers should keep manufacturer documents and follow the instructions provided. Failure to follow those instructions may affect the warranty.

Registration of Product Warranties

Some manufacturers require the customer to register a product warranty after installation or purchase.

Where this applies, the warranty may not become active unless the registration is completed within the required timescale.

Customers should check product documents carefully and complete any registration requirements where needed.

Insurance-Backed Guarantees

Some types of work may be eligible for insurance-backed guarantees or third-party warranty products, but this depends on the type of project, provider, terms and whether this has been arranged as part of the contract.

Unless specifically confirmed in writing, customers should not assume that a project includes an insurance-backed guarantee.

If this type of cover is required, it should be discussed before work starts so the correct arrangements can be considered.

Statutory Rights

Warranties and guarantees do not remove or reduce a customer’s statutory rights.

Customers may have legal rights in relation to goods, services and building work even where a separate warranty or guarantee does not apply or has expired.

This page explains the general TRM Innovations Ltd approach, but it should not be treated as a replacement for legal advice or the customer’s statutory rights.

Completion and Handover

At the end of a project, customers may receive relevant completion information, product documents, care guidance, certificates, manuals, warranty documents or supplier details where applicable.

The exact handover information will depend on the project and the products installed.

Customers should keep all documents safe because they may be needed later if a warranty issue, product query or aftercare matter arises.

Reporting a Possible Issue

If something appears to be wrong after completion, customers should contact TRM Innovations Ltd as soon as reasonably possible.

It helps to provide the project address, date of completion, a clear description of the issue, photographs or videos, and any product information that may be relevant.

Prompt reporting is important because small issues can sometimes become more serious if they are ignored.

Inspection and Review

Where a concern is raised, TRM Innovations Ltd may review the information provided and decide whether an inspection is needed.

The review may consider the original scope of work, the date of completion, the type of issue, the products used, maintenance history, signs of damage and whether any third party has carried out later work.

The outcome will depend on the facts of the situation and the written warranty or guarantee terms connected to the project.

Remedial Work

Where an issue is accepted as being covered by the applicable warranty or guarantee, TRM Innovations Ltd may arrange suitable remedial work.

The nature of the remedy will depend on the issue and may involve repair, adjustment, replacement of a relevant part, further inspection or another practical solution.

Remedial work will usually be limited to the covered issue and may not include unrelated improvements, upgrades or damage caused by other factors.

Third-Party Work After Completion

If another contractor, tradesperson or person changes, repairs, removes, adjusts or interferes with work completed by TRM Innovations Ltd, this may affect any warranty or guarantee.

Third-party work can make it difficult to confirm the cause of a problem.

Customers should contact TRM Innovations Ltd before arranging third-party repairs where they believe an issue may be covered by a warranty or guarantee.

Emergency Issues

If an issue creates an immediate risk to safety, water damage, electrical danger or serious property damage, customers should take reasonable steps to protect people and property.

This may include turning off water, isolating power where safe to do so, contacting emergency services if needed, or arranging urgent assistance from a qualified professional.

TRM Innovations Ltd should be informed as soon as possible where the issue may relate to work previously carried out by the company.

Limitations of Cover

Any warranty or guarantee is subject to the terms agreed for the specific project.

It may be limited by time, scope, product type, manufacturer conditions, maintenance requirements, exclusions and whether the issue is directly connected to the work carried out.

TRM Innovations Ltd will not usually be responsible for unrelated defects, customer damage, general wear, product misuse, failure to maintain, third-party work or pre-existing property problems.

Fair and Practical Resolution

TRM Innovations Ltd aims to handle genuine concerns fairly and practically.

Where something needs to be reviewed, the company will look at the available information and aim to explain the next steps clearly.

The goal is to deal with issues sensibly, protect the standard of the work and give customers confidence in the service provided.

Relationship With Other Policies

This warranties and guarantees page may be read alongside other relevant company information, including complaints procedures, health and safety information, insurance details, quotation terms, contract documents and any product-specific warranty paperwork.

Together, these documents help set expectations before, during and after a project.

If there is any difference between this general page and the written terms of a specific project, the project-specific written agreement should normally be treated as the main reference.

Policy Review

This warranties and guarantees page may be reviewed and updated from time to time to reflect changes in company procedures, supplier arrangements, manufacturer requirements or legal guidance.

Any updates will be published on this page.

Contact Details

If you have a question about warranties, guarantees, aftercare or a completed project, you can contact TRM Innovations Ltd using the contact details shown on this page.

Please include your name, project address, contact details, completion date where known and a clear explanation of the issue.

This warranties and guarantees page was last updated in June 2026.