Discrimination Policy

Introduction

This discrimination policy sets out the approach taken by TRM Innovations Ltd to fair treatment, equal opportunity, respectful conduct and the prevention of discrimination.

TRM Innovations Ltd is a Bexleyheath-based building company providing services that may include extensions, refurbishments, kitchens, bathrooms, garage conversions, garden rooms, loft conversions and general building work.

We believe that customers, workers, subcontractors, suppliers and anyone dealing with the company should be treated fairly and with dignity. Discrimination, harassment, bullying and victimisation are not acceptable in any part of our business.

Purpose of This Policy

The purpose of this policy is to make clear the standards expected from anyone working for or on behalf of TRM Innovations Ltd.

It helps protect people from unfair treatment and supports a working environment where decisions are based on suitability, conduct, skill, competence, service requirements and legitimate business needs.

This policy also explains how concerns about discrimination or inappropriate behaviour can be raised.

Scope of This Policy

This policy applies to anyone working for or on behalf of TRM Innovations Ltd. This may include directors, employees, workers, subcontractors, labourers, suppliers, consultants, agency workers and other representatives.

It applies during site visits, surveys, quotations, customer communication, building work, supplier dealings, subcontractor arrangements, recruitment, project management, meetings and any activity connected to the company.

The policy applies whether work takes place in occupied homes, empty properties, shared buildings, customer premises, supplier premises, vehicles, online communication or any other work-related setting.

Our Commitment to Equality and Fairness

TRM Innovations Ltd is committed to acting fairly and responsibly.

We aim to make business and working decisions without unlawful discrimination. This includes decisions relating to customers, workers, suppliers, subcontractors, services, access, communication and working arrangements.

We expect everyone involved in our work to behave respectfully and to avoid conduct that could cause humiliation, intimidation, exclusion, unfair disadvantage or distress.

Protected Characteristics

Discrimination may relate to protected characteristics under equality law.

These may include age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

TRM Innovations Ltd does not tolerate unfair treatment connected to these characteristics, whether the conduct is direct, indirect, intentional or unintentional.

Direct Discrimination

Direct discrimination can happen when a person is treated less favourably because of a protected characteristic.

This may include refusing service, making unfair assumptions, excluding someone from an opportunity, using offensive language or treating a person differently because of who they are.

TRM Innovations Ltd expects decisions to be based on fair and legitimate reasons, not prejudice, stereotypes or personal bias.

Indirect Discrimination

Indirect discrimination can happen where a rule, practice or arrangement appears to apply to everyone but unfairly disadvantages people with a protected characteristic.

In some situations, working arrangements may need to be reviewed to check whether they are reasonable, necessary and fair.

Where a concern is raised, TRM Innovations Ltd will consider the circumstances and whether a practical adjustment or different approach is appropriate.

Harassment

Harassment is unwanted conduct that violates a person’s dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment.

Harassment may include offensive comments, jokes, gestures, images, messages, personal remarks, unwanted attention, name-calling, intimidation or repeated behaviour that makes someone feel uncomfortable.

This type of behaviour is not acceptable from workers, subcontractors, suppliers, customers or anyone representing the company.

Victimisation

Victimisation can happen when a person is treated badly because they have made a complaint, raised a concern, supported someone else’s complaint or challenged discriminatory behaviour.

TRM Innovations Ltd does not tolerate victimisation.

People should be able to raise genuine concerns without fear of unfair treatment as a result.

Bullying and Abusive Conduct

Bullying, aggressive behaviour, threats, intimidation and abusive language are not acceptable.

This may include shouting, insults, mocking, humiliation, unreasonable pressure, exclusion, threats, hostile behaviour or repeated unfair treatment.

Professional disagreement or reasonable management of work does not automatically amount to bullying, but communication should still be respectful and appropriate.

Customer Service and Fair Access

TRM Innovations Ltd aims to treat customers fairly when responding to enquiries, arranging visits, discussing projects and carrying out work.

We will not knowingly refuse service, provide a poorer service or treat a customer unfairly because of a protected characteristic.

Where a customer needs a reasonable adjustment in communication or access, we will consider what is practical and appropriate within the circumstances.

Working in Customer Homes

Many projects take place in occupied homes. Workers and subcontractors may be working near customers, family members, carers, visitors, children, elderly people or disabled people.

Anyone representing TRM Innovations Ltd must behave professionally and respectfully in customer homes.

Offensive language, discriminatory comments, unwanted personal remarks or disrespectful behaviour towards customers or household members are not acceptable.

Recruitment and Work Opportunities

Where TRM Innovations Ltd recruits or engages workers or subcontractors, decisions should be based on relevant factors such as skill, competence, experience, reliability, safety awareness, availability and suitability for the work.

Applicants, workers and subcontractors should not be treated unfairly because of a protected characteristic.

Where reasonable adjustments are needed for disabled people, these should be considered where practical and appropriate.

Subcontractors, Suppliers and Third Parties

TRM Innovations Ltd expects subcontractors, suppliers and third parties to act respectfully and fairly when working with us.

We may review or end a working relationship where a subcontractor, supplier or third party behaves in a discriminatory, abusive, harassing or otherwise unacceptable way.

Professional conduct is expected on site, during communication and in any customer-facing situation.

Reasonable Adjustments

A reasonable adjustment may be needed where a disabled person is placed at a disadvantage by a working practice, communication method or access arrangement.

TRM Innovations Ltd will consider reasonable adjustments where these are practical, safe and relevant to the situation.

Examples may include changing communication format, allowing extra time for communication, considering access arrangements or discussing practical site arrangements before work begins.

Communication Standards

All communication connected to TRM Innovations Ltd should be professional, respectful and appropriate.

This applies to phone calls, emails, messages, site conversations, customer meetings, supplier communication and communication between workers.

Discriminatory language, offensive jokes, threats, abusive comments, sexual comments or personal insults are not acceptable.

Responsibilities

Everyone working for or on behalf of TRM Innovations Ltd has a responsibility to follow this policy.

Workers and subcontractors should treat people fairly, avoid discriminatory behaviour, challenge inappropriate conduct where safe to do so and report concerns when they arise.

Customers and third parties are also expected to communicate respectfully with the company and its representatives.

Reporting Concerns

Anyone who experiences or witnesses discrimination, harassment, victimisation, bullying or abusive behaviour should report the concern as soon as possible.

Concerns can be raised using the contact details shown on this page.

Reports should include factual information where possible, such as what happened, when it happened, where it happened, who was involved and whether anyone else witnessed the behaviour.

Handling Complaints

TRM Innovations Ltd will aim to review complaints fairly and sensitively.

The review may involve looking at written information, speaking to people involved, checking communication records or considering any relevant evidence.

Complaints will be handled according to the nature and seriousness of the issue. Where immediate safety or welfare concerns exist, urgent action may be taken.

Confidentiality

Information about discrimination concerns or complaints will be handled with care.

Details will only be shared where there is a legitimate need to investigate the matter, protect people, manage a working relationship or meet legal responsibilities.

Confidentiality cannot always be guaranteed if action is needed, but information will be handled responsibly.

False or Malicious Allegations

TRM Innovations Ltd encourages genuine concerns to be raised.

A concern that cannot be proven is not automatically false. People should not avoid raising a genuine concern because they are unsure whether it will be fully supported by evidence.

However, knowingly false or malicious allegations may be treated seriously.

Consequences of Breaching This Policy

A breach of this policy may result in appropriate action.

Depending on the circumstances, this may include a warning, removal from site, ending a subcontractor relationship, disciplinary action, refusal to continue work with a customer or reporting a serious matter to the appropriate authority.

The action taken will depend on the behaviour, the seriousness of the incident, the evidence available and any legal or contractual obligations.

Training and Awareness

TRM Innovations Ltd aims to maintain awareness of fair treatment, respectful conduct and the importance of avoiding discrimination.

Workers and subcontractors should understand the standards expected when representing the company, especially when working in customer homes or shared environments.

Where concerns or repeated issues are identified, additional guidance or corrective action may be considered.

Monitoring and Improvement

TRM Innovations Ltd may review concerns, complaints and feedback to identify patterns or areas for improvement.

This may help improve communication, working practices, subcontractor expectations, customer handling and internal standards.

The aim is to maintain a fair, respectful and professional approach across all business activity.

Policy Review

This discrimination policy may be reviewed and updated from time to time to reflect changes in working practices, legal requirements, company procedures or customer expectations.

Any updates will be published on this page.

Contact Details

If you have any questions about this discrimination policy or wish to raise a concern, you can contact TRM Innovations Ltd using the contact details shown on this page.

This discrimination policy was last updated in June 2026.