Equal Opportunities Policy

Introduction

This equal opportunities policy sets out the approach taken by TRM Innovations Ltd to fairness, inclusion, equal treatment and respectful working practices.

TRM Innovations Ltd is a Bexleyheath-based building company providing services that may include extensions, refurbishments, kitchens, bathrooms, garage conversions, garden rooms, loft conversions and general building work.

We aim to create a working environment and customer service approach where people are treated with dignity and where decisions are made fairly, without unlawful discrimination or bias.

Purpose of This Policy

The purpose of this policy is to explain the standards expected from anyone working for or on behalf of TRM Innovations Ltd.

It supports fair treatment of customers, employees, workers, subcontractors, suppliers, applicants and other third parties.

It also helps make clear that equal opportunities apply across our business activity, including recruitment, customer communication, project management, supplier relationships, site conduct and service delivery.

Scope of This Policy

This policy applies to anyone working for or on behalf of TRM Innovations Ltd. This may include directors, employees, workers, subcontractors, labourers, suppliers, consultants, agency workers and other representatives.

It applies during enquiries, quotations, site visits, surveys, recruitment, project planning, building work, supplier dealings, customer meetings, complaints, aftercare and all other work-related activity.

It applies in customer homes, empty properties, shared buildings, supplier premises, vehicles, online communication and any other setting connected to the company’s work.

Our Equal Opportunities Commitment

TRM Innovations Ltd is committed to providing equal opportunities and treating people fairly.

We aim to avoid unlawful discrimination, harassment, victimisation and unfair disadvantage.

We expect people to be assessed and treated based on relevant matters such as competence, experience, conduct, reliability, service requirements, project suitability, safety needs and business requirements.

Protected Characteristics

Equal opportunities includes avoiding unlawful discrimination connected to protected characteristics.

These may include age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

TRM Innovations Ltd does not tolerate unfair treatment connected to these characteristics.

Customer Service

TRM Innovations Ltd aims to provide fair and respectful service to customers.

Customers should not be treated less favourably because of a protected characteristic or personal background.

Where a customer has specific communication or access needs, we will consider reasonable and practical adjustments where possible, taking into account safety, site conditions, project requirements and available resources.

Recruitment and Work Opportunities

Where TRM Innovations Ltd recruits employees, workers or subcontractors, decisions should be based on relevant factors.

These may include skills, qualifications, experience, reliability, availability, safety awareness, suitability for the role, quality of workmanship and ability to meet project requirements.

Applicants and workers should not be disadvantaged unfairly because of a protected characteristic.

Training, Development and Progression

Where training, development or work opportunities are available, they should be offered fairly and based on legitimate business and role-related factors.

TRM Innovations Ltd aims to support suitable development where this improves competence, safety, workmanship, customer service or business performance.

No person should be denied a reasonable opportunity because of unlawful discrimination.

Pay, Terms and Working Arrangements

Where pay, terms or working arrangements apply, they should be based on fair and legitimate factors.

These may include role, responsibility, experience, working hours, agreed terms, project requirements, competence and business needs.

TRM Innovations Ltd aims to avoid unfair or discriminatory treatment in decisions relating to work allocation, rates, terms or conditions.

Reasonable Adjustments

TRM Innovations Ltd will consider reasonable adjustments for disabled customers, applicants, workers or subcontractors where practical and appropriate.

A reasonable adjustment may relate to communication, access, working arrangements, equipment, timings or another practical issue.

The adjustment must be suitable for the circumstances and should take account of safety, the nature of the work, property conditions and business practicality.

Working in Customer Homes

Many TRM Innovations Ltd projects take place in domestic properties where customers, family members, carers, visitors, elderly residents, disabled people or children may be present.

Anyone representing the company must behave respectfully and professionally in customer homes.

Discriminatory language, offensive jokes, personal insults, intimidation, harassment or disrespectful behaviour are not acceptable.

Harassment and Bullying

TRM Innovations Ltd does not tolerate harassment, bullying or abusive conduct.

This may include offensive comments, unwanted personal remarks, intimidation, threats, name-calling, humiliation, exclusion, aggressive behaviour or conduct that creates a hostile or uncomfortable environment.

Everyone involved in the company’s work should communicate in a professional and appropriate way.

Victimisation

Victimisation happens when someone is treated unfairly because they have raised a concern, made a complaint, supported another person’s complaint or challenged inappropriate behaviour.

TRM Innovations Ltd does not tolerate victimisation.

People should be able to raise genuine concerns without fear of unfair treatment.

Subcontractors and Suppliers

Subcontractors and suppliers working with TRM Innovations Ltd are expected to act fairly and professionally.

We may review or end a working relationship where a subcontractor, supplier or third party behaves in a discriminatory, harassing, abusive or unfair way.

Fair treatment and professional conduct are expected during site work, customer communication, supplier dealings and all business-related activity.

Responsibilities

Everyone working for or on behalf of TRM Innovations Ltd has responsibility for supporting equal opportunities.

This includes treating others with respect, avoiding discriminatory behaviour, reporting concerns, cooperating with reviews and following reasonable instructions connected to fair treatment and safe working.

Managers, supervisors or those coordinating work should also make decisions fairly and consider equal opportunity principles when dealing with people.

Reporting Concerns

Anyone who believes they have experienced or witnessed unfair treatment, discrimination, harassment, bullying or victimisation should report the concern as soon as possible.

Concerns can be raised using the contact details shown on this page.

Reports should include factual details where possible, including what happened, when it happened, where it happened, who was involved and whether there were any witnesses.

Handling Complaints

TRM Innovations Ltd aims to handle equal opportunities complaints fairly and sensitively.

The matter may be reviewed by checking written information, speaking with relevant people, reviewing communication records or considering any other relevant evidence.

The response will depend on the seriousness of the concern, the information available and any legal or contractual responsibilities.

Confidentiality

Concerns about unfair treatment or discrimination will be handled carefully.

Information will only be shared where there is a legitimate need to investigate, protect people, manage a working relationship, comply with legal duties or respond properly to the concern.

Confidentiality cannot always be absolute, but information will be managed responsibly.

False or Malicious Allegations

TRM Innovations Ltd encourages genuine concerns to be raised.

A concern that is not proven is not automatically false or malicious. People should not be discouraged from raising a concern because they are unsure whether all evidence is available.

However, deliberately false or malicious allegations may be treated seriously.

Breaches of This Policy

A breach of this policy may lead to appropriate action.

Depending on the circumstances, this may include guidance, warning, removal from site, disciplinary action, ending a subcontractor relationship, refusal to continue work with a third party or other action considered reasonable.

The action taken will depend on the nature and seriousness of the issue.

Customer and Third-Party Behaviour

TRM Innovations Ltd also expects customers and third parties to communicate respectfully with workers, subcontractors and company representatives.

Abuse, threats, discriminatory language, harassment or unreasonable behaviour towards anyone working on behalf of the company may result in work being paused, access being refused or the business relationship being reviewed.

Fair treatment applies in both directions.

Monitoring and Review

TRM Innovations Ltd may review complaints, concerns and feedback to identify whether improvements are needed.

This may help improve communication, recruitment, subcontractor management, customer service, training and general working standards.

Equal opportunities is an ongoing responsibility and should be considered in everyday business decisions.

Policy Review

This equal opportunities policy may be reviewed and updated from time to time to reflect changes in working practices, legal requirements, company procedures or customer expectations.

Any updates will be published on this page.

Contact Details

If you have any questions about this equal opportunities policy or wish to raise a concern, you can contact TRM Innovations Ltd using the contact details shown on this page.

This equal opportunities policy was last updated in June 2026.